JIE JIN ACTIVE

FAQ
FAQ
ORDER FAQ

1. Are you a factory or a trading company?
We are a factory with more than 12 years of production experience, located in Dongguan, Guangdong, China.

2.Does your factory have any qualification certificates?
Our factory has passed ISO9001, ADIDAS APPROVAL, BSCI, Disney factory audit.

3. How many people are there in your factory? What is the monthly production?
Our factory has more than 700 people, and the monthly output is 800,000 pieces.

4. I don't have my own design, can you design for me?
We have our own R&D team, we can hep you make preview first.

5. Do you provide free samples?
We can apply for free stock sample as free sample for you and you just need to pay the shipping cost.

6. Will the sample fee be refunded after placing an order?
Our sample fee will be refunded after you place an order (qty meet our MOQ: 200pcs per style per color)

7. What is the minimum order quantity for the customized order?
200 pcs, 1 style 1 color 4 sizes mixed

8. How long is the delivery time?
-Sample time:
Needs about 8-15 days after confirming samples details.
-Bulk order time:
Needs about 35-55 days after confirming pre-production samples.
-RTS styles: 7-12days

9. How’s  your after-sale service
Our after-sale service is great. Any quality problem can be settled or replaced.

10.How about your delivery term?
We use DHL, EMS, UPS, DPEX, etc. LCL, 20ft container,40ft/40HQ container

11. What kinds of package do you have? And do you do custom package?
OPP bag, color box, etc. Can also do custom package by customers’ cost.

12. What is your company address? Can I visit the factory if I have the opportunity?
The address of our company is: No. 2 Huazhan Road, Tiesong Qianqiuling Village, Qingxi Town, Dongguan City, Guangdong, China, welcome to visit the factory at any time.